Refund policy
Returns & Refunds Policy
We want you to be happy with your purchase. If there is an issue with your order, please contact us at hi@odditiesends.com.au before returning any item.
Returns
You have 30 days from the date you receive your order to request a return. To start a return, please contact us at hi@odditiesends.com.au. Returns must be approved before an item is sent back.
To be eligible for a return, your item should generally be unused, in the condition in which you received it, and where applicable in its original packaging with accessories, manuals and other included items.
Please do not send an item back without contacting us first. Once your return has been approved, we will provide instructions regarding where the item needs to be returned. The return address may vary depending on the product and supplier.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, significantly different from its description, or if you have received the wrong item.
Please include your order number and, where appropriate, photos or other information that helps us assess the issue.
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.
Change-of-mind returns
Change-of-mind returns may be requested within 30 days of receiving your order. Please contact us before returning an item because eligibility may depend on the product.
Approved change-of-mind returns must generally be unused, in their original condition and, where applicable, in their original packaging.
Unless required otherwise by Australian Consumer Law, return shipping costs for an approved change-of-mind return are the customer’s responsibility.
Non-returnable items
Certain products may not be eligible for change-of-mind returns for hygiene, health or safety reasons, including some personal care or hygiene products. Custom or personalised products and gift cards may also be excluded from change-of-mind returns.
This does not affect your rights regarding faulty, defective or incorrectly supplied products under Australian Consumer Law.
Refunds
Once an approved return has been received and assessed, we will advise you of the outcome.
If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.
Contact
For return or refund enquiries, contact us at: